REFUND AND RETURNS POLICY

Thank you for choosing to shop at VENTRIN PTE.LTD.! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we are happy to provide you with a refund.

Refund conditions

  1. Application time: Please submit a refund application within 14 days of receiving the product.
  2. Product status: The product to be refunded must be unused, undamaged, and retain the original packaging and labels.
  3. Refund application: Please contact our customer service team via email with your order number and the reason for the refund.
  4. Return shipping costs: When refunding, the return shipping costs are borne by the customer unless there is a quality problem with the product or the wrong product was sent.

Refund processing
Once we receive the returned product, your refund will be processed within 5 working days. The refund will be refunded through the original payment method, and the processing time may vary depending on the bank or payment platform.

Special circumstances
The following situations are not subject to the refund policy:
● The product has been opened or used.
● Damaged or missing parts of the product (unless it is caused by our error).
If you have any questions, please feel free to contact our customer service team.

Thank you for your support of VENTRIN PTE.LTD.!